Frequently Asked Questions

Are your products cruelty-free and environmentally friendly?

Our "Eco-Friendly" webpage can be found via the link at the bottom of this webpage.

How do I create an account?

Creating your own account simply requires a name and email address.  Click the "Account" icon on the top-right of any page of our website to begin.  It is the one that looks like a person.

How do I reset my account password?

Go to the "Account" page, type in your email address, then click on “Lost your password?”  Within minutes you should receive an email with a link to update your password.

What forms of payment can I use?

We accept all major credit cards including; Visa, MasterCard, American Express, Discover and Diners Club.  You can also use online payment methods such as; Google Pay, Apple Pay, Meta Pay, PayPal and more!

What qualifies for free shipping?

Any order that you have placed that is over a specific United States Dollar amount will be eligible for free shipping.  Your "Shopping Cart," the bag icon on the top-right of any page of our website, will indicate if you qualify for free shipping once you have submitted your postal code.  The amount to reach free shipping may vary based upon the time of year.

What are your shipping options and delivery times?

Remember that actual delivery times may vary based on factors like the origin, destination, weight, and any additional services you choose. It’s always a good idea to check with the specific carrier for the most up-to-date information!

Can I change or cancel my order?

If you have placed an order that is not complete, you will need to reach out to our Customer Service team right away and request for it to be cancelled. Be sure to include your order number in the request. Once they confirm that they are able to process the cancellation, you can rebuild your perfect order with a clean slate. But please keep in mind that once an order has been shipped, we will be unable to make any changes or cancellations.

Can I edit my shipping address if I have already placed an order?

Contact Customer Service right away for assistance.  If you wait too long, the product may have already shipped to the wrong address.

Can I make a bulk wholesale order? 

Yes, reach out to Customer Service and let us know what you are looking to purchase in bulk.

Is sales tax charged when I place an order?

Maybe.  The amount of sales tax varies by location.  Some locations do not have sales tax.

How do I track my order?

The moment your items are packaged up, you’ll receive a confirmation email with a tracking number so you can oversee its journey home. Just keep in mind that, it may take 24 hours for tracking updates to appear online. Should you have any questions or concerns about the status of your order, you can always reach out to our Customer Service team for help.

My order came in more than one shipping box AND/OR arrived on separate days.

Most of our products are safely warehoused at our facility in Ohio, which allows us to reduce packaging material and shipping emissions by grouping multiple items of one order in a single box. However, there with some of our items, having them shipped directly to you from the manufacturer is the most environmentally prudent; it eliminates unnecessary carbon emissions from having it sent to our warehouse first.

So depending on what items you purchase, it is possible for you to receive your order in more than one package, or on different dates. But regardless of where and how your order is shipped, you can always have any package delivered to you carbon-neutrally for good measure!

What is your return policy?

Our "Green First No Guarantee Return Policy" webpage can be found via the link at the bottom of this webpage.

Can I leave feedback on an item that I have ordered?

If you have purchased a product, you can then go to that product's page and submit a review. You may receive a follow up email with a link to share your experience with others.

Do you offer product subscriptions?

For your convenience, we offer subscriptions on almost all of our products.

How can I contact customer service?

Our "Customer Service" webpage can be found via the link at the bottom of this webpage.